Terms of service

1. The agreement

These terms are between Aavanu and you. “You” means both the business that signs up and each person who uses the app, and a few clauses apply to only one of you — those say which.

Creating an account, or using the app after someone adds you to a store, means you accept these terms and the privacy policy. If you are accepting on behalf of a business, you are confirming you can bind it.

2. Accounts

• You need to be old enough to work where you live, and to give us accurate details.
• One account per person. Sharing a login means sharing everything the login can see, including wages.
• Keep your password to yourself, and tell us if you think somebody else has it.
• You are responsible for what happens under your account.

3. If you are the business

You decide who is on your roster, what they are paid and what the schedule says. Aavanu stores and calculates; it does not employ anyone. That means:

• You are the employer, with all the obligations that carries under the employment-standards legislation of your province — minimum wage, overtime, rest periods, record-keeping, everything.
• You confirm you have the right to put your employees' details into Aavanu, and that you have told them you are doing so. Our privacy policy is written to be readable by them as well as by you.
• The records in your store — schedules, timesheets, wages — are yours. We hold them for you and act on your instructions.
• Deleting your account deletes your stores and everything in them, including your team's rosters and timesheets. Export anything you need first.

4. If you are an employee

• Your employer added you and can change your role, your rate and your shifts. Those are their decisions and we cannot overrule them; if something is wrong, raise it with them.
• Your account is still yours. You can edit your profile, control your notifications, and delete the account whenever you like.
• Your colleagues can see the schedule and who is on it. They cannot see your pay.
• Anything you write in a store's chat is visible to the people in that conversation. Treat it as a workplace channel.

5. Hours and cost are estimates

This is the clause worth reading twice.

Aavanu works out hours, overtime and labour cost from the schedule, the clock entries and the wage on file, applying the overtime rules of the province the store is in. It is a planning figure. It is not payroll, not a pay statement, and not legal advice, and it does not account for vacation pay, statutory-holiday pay, premiums, deductions, union agreements or anything specific to your workplace.

We work hard on those calculations and we would like to know when one looks wrong — but you remain responsible for paying people correctly.

6. Acceptable use

Do not:

• use Aavanu to break the law, or to break someone's employment rights;
• try to reach data belonging to another business, or probe for a way to;
• upload malware, or anything you do not have the right to share;
• harass anyone through the chat;
• scrape it, resell it, or rebuild it from the outside;
• put deliberately false hours or wages into it.

We can suspend an account that is doing any of these. Where the account belongs to a person rather than a business, we will tell them why.

Finding a security problem and telling us about it privately is not a breach of these terms — it is a favour, and we would rather hear from you. Email [email protected].

7. Your data

Your content stays yours. We do not claim ownership of your schedules, your messages or your records, and we do not use them to train machine-learning models. We hold the licence we need to run the service and nothing wider.

Ours stays ours: the app, this site, the design and the name.

What we collect and why is in the privacy policy, which forms part of these terms.

8. Beta, pricing and changes

Aavanu is in beta and is currently free. When paid plans arrive we will announce them before the beta ends, and staff seats stay free — a business pays per location, not per person.

We change the product often. Features get added, and occasionally one is removed because it was not working; if something you rely on is going away, we will say so in the app rather than let you find out.

If we change these terms materially, we will tell you before the change takes effect. Continuing to use Aavanu afterwards means accepting the new terms; if you would rather not, you can close your account.

9. Availability

We aim to keep Aavanu up, and we will not pretend to a guarantee we cannot back with a support team. Maintenance happens, providers have outages, and phones lose signal. The app keeps working offline for what is already on your device, and tells you when a change has not reached the server rather than quietly dropping it.

10. Ending it

You can stop at any time: delete your account in Profile → Delete account, or email us.

We may end or suspend an account that breaks section 6, that we are required to end by law, or that has been inactive for a long time — with notice, unless giving notice would itself cause harm.

If we discontinue Aavanu, we will give at least 60 days' notice and a way to export your data.

11. Warranties

Aavanu is provided “as is”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Some consumer-protection laws in Canada give you rights that cannot be excluded. Nothing here takes those away.

12. Liability

To the extent the law allows, neither party is liable for indirect, incidental or consequential loss, and our total liability arising out of these terms is limited to the greater of the amount you paid us in the 12 months before the claim, or CAD $100.

Nothing here limits liability for fraud, for wilful misconduct, or for anything the law does not permit us to limit.

13. Governing law

These terms are governed by the laws of the Province of Ontario and the laws of Canada that apply there, and the courts of Ontario have jurisdiction — without removing any right you have to bring a claim where you live, or to use a consumer-protection body in your province.

If a clause turns out to be unenforceable, the rest still stands.

14. Contact